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Study Visits & Experiential Learning

Try a learning journey before you plan one.

Five short stages show how a study visit moves from a learning question to an action plan. Everything here is illustrative: it does not describe a confirmed itinerary, host or site visit.

Begin the journey

Five stages

From a question to a plan.

  1. 01

    Choosea learning question

    Pick the question your organisation most needs to answer.

  2. 02

    Frameand prepare

    Decide what you would want to ask the people you meet.

  3. 03

    Explorethe scenario

    Look closely at an illustrative scenario and its evidence.

  4. 04

    Makea decision

    Choose a course of action and see what follows from it.

  5. 05

    Reflectand apply

    Turn what you learned into owners, priorities and next steps.

Your turn

Walk through it yourself.

Stage 1 of 5: Choose a learning question · Public service

A facilitator holding a note card speaks with participants around a table scattered with coloured sticky notes, with a flip chart behind them.

Illustrative scenario

Illustrative scenario for learning purposes. It does not describe a real organisation, host, visit or result.

Stage 1 of 5

Choose a learning question

Learning question

How can a public service become simpler, faster and more reliable for the people who use it?

The scenario

A team responsible for a busy citizen service is reviewing why applications take longer than expected and why people contact the service repeatedly before a decision.

What you will produce

Service improvement opportunity map